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Frequently asked questions

  • Does QuickMD accept insurance?

    QuickMD does not accept insurance at this time. However, we offer transparent, affordable cash-pay pricing for addiction treatment, weight loss, urgent care, and counseling.

    After your appointment, you’ll receive a summary that you can submit to your private insurance provider for possible reimbursement. Coverage varies, so we recommend checking with your insurer for specific eligibility.

  • How do I start my scheduled visit?

    Log into your account 5-10 minutes before your appointment to prevent any login issues. Visits will automatically check in 5 minutes before the scheduled time. Once checked in, you’ll be notified when your appointment starts. Be sure to enable push notifications to receive alerts when your provider is ready for the video call. For phone appointments, confirm your phone number is accurate, turn off any call-blocking features, and keep your line available.

  • How do I cancel/reschedule my appointment?

    We understand that unexpected events happen, QuickMD asks that patients please reschedule or cancel their appointment a minimum of 2 hours before the scheduled appointment start time. Please notify our Patient Support Team in the event that you are unable to make the scheduled appointment.

  • When should I schedule my complimentary follow-up appointment?

    To help ensure continuous care and avoid interruptions in your treatment, we recommend scheduling your follow-up appointment at least one week after your induction appointment or before your initial prescription ends.

    Your follow-up appointment must be scheduled within 14 days of your induction appointment to remain covered by the initial $99 rate. After this 14-day window, additional fees may apply. If the follow-up isn’t completed within this timeframe, it will no longer be covered under the induction package, and a $99 fee will apply. For patients who miss their follow-up, they will receive a $64 credit toward a future appointment. Refunds are not available.

    This bundled induction pricing is only available to new addiction treatment patients and does not extend to patients re-initiating a new induction treatment.

  • What should I do if I have issues with my prescription or pharmacy?

    If you experience any issues with your prescription, such as:

    • The medication is out of stock
    • The pharmacy has not received the Rx
    • The pharmacy is refusing to fill/has a concern about the prescription
    • The prescription needs to be transferred to another pharmacy

    Please contact us.

    For prescription transfers be sure to include the NEW PHARMACY INFORMATION and understand that depending on the provider’s schedule, transfers can take 24 to 48 hours.

    Please note:

      • We will work with you if a pharmacy-related issue arises, however, pharmacies have the right to decline prescriptions.
      • For controlled medications like buprenorphine (Suboxone, Subutex, Zubsolv), it’s best to stick with the same pharmacy whenever possible. If you need to switch due to a stock issue, be sure to check ahead to confirm availability. Frequent pharmacy changes may be flagged in the prescription monitoring program, which could lead to additional verification steps from the pharmacist before your medication is filled.
    • Please do not create multiple appointments in order to resolve a prescription issue.

     

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